Anne Louise Boutique, we strive to provide our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer easy returns and exchanges.your item is not suitable, you are able to return within 14 days of receiving your order. Returns are not free, we advise all customers to use a tracked service. We can not accept returns that are lost, if customers use a tracked service they are insured with the specific courier.
You can download a full-price returns form here:
You can download a sales exchange form here:
Returns will not be accepted if the item is worn, or showing signs of wear. All orders are intact with hangtags, that makes the item ineligible for a return if removed. Branded tags must also be intact. If you are returning a faulty item, we please ask that you notify us by email before returning so we can resolve the issue together.
Please contact us at email@example.com should you need any more assistance.
UK customers ONLY - If you wish to exchange an item for a different size then please follow the same steps as outlined for returns above. Simply indicate on the packing slip that you wish to exchange your item, and we will process your exchange as soon as we receive your returned item.
Please note that we shall process as quick as possible but we need to have your item returned to us for us to do so.
If you have any questions or concerns regarding our return policy, please contact our customer support team at firstname.lastname@example.org
Thank you for choosing ALB for your occasion. We value your business and strive to provide you with the best service possible.
RETURNS POLICY - Things to remember
Your items must be returned in the original packaging with all tags attached and in an unworn condition. The returns note that was received from us must also be included within your return package. Please note that if the tags are removed from the item, we will not be able to refund or exchange.
Any items returned outside of our return policy without prior agreement will be returned to the sender at an additional cost.
While we always ensure all garments are assessed before being sent out, it is the customer's responsibility to check their order upon delivery and notify us within 48 hrs.
While we always ensure all garments are assessed before being sent out, it is the customer's responsibility to check their order upon delivery.
Please complete the Online Return Form to obtain a Returns Authorisation. Our online team will respond within 1/2 business days. You shall receive an email with the returns address. For urgent enquires please contact our team Monday to Friday between 9.00am - 5.30pm - Contact@annelouiseboutique.com