If your item is not suitable, you are able to return within 14 days of receiving your order. Returns are not free, we advise all customers to use a tracked service. We can not accept returns that are lost, if customers use a tracked service they are insured with the specific courier.

Returns will not be accepted if the item is worn, or showing signs of wear. All orders are intact with hangtags, that makes the item ineligible for a return if removed. Branded tags must also be intact. If you are returning a faulty item, we please ask that you notify us by email before returning so we can resolve the issue together.
Please contact us at contact@annelouiseboutique.com should you need any more assistance.

Exchanges

Exchanges are accepted up to 14 days for full-priced items but like returns, they are not free. We do, however, pay for the cost of the postage back to you (This does not apply to international customers). Should you need to exchange before Shipping, please contact us at contact@annelouiseboutique.com | We can not guarantee your request will be seen ahead of shipping so please beware you are ordering the correct item at the first point of ordering.

You can download a full-price returns form here:

Download

You can download a sales exchange form here:

Download

 RETURNS POLICY - Things to remember 

Your items must be returned in the original packaging with all tags attached and in an unworn condition. The returns note that was received from us must also be included within your return package. Please note that if the tags are removed from the item, we will not be able to refund or exchange.

Any items returned outside of our return policy without prior agreement will be returned to the sender at an additional cost.

FAULTY ITEMS 

While we always ensure all garments are assessed before being sent out, it is the customer's responsibility to check their order upon delivery and notify us within 48 hrs. 

While we always ensure all garments are assessed before being sent out, it is the customer's responsibility to check their order upon delivery.

Please complete the Online Return Form to obtain a Returns Authorisation. Our online team will respond within 1/2 business days. You shall receive an email with the returns address. For urgent enquires please contact our team Monday to Friday between 9.00am - 5.30pm - Contact@annelouiseboutique.com