Delivery

Order before 3:00pm (GMT) Monday to Friday and your order will be dispatched the same day.

Delivery times may take longer around Bank Holidays & Public Holidays.

if you are still unsure, contact us at contact@annelouiseboutique.com

We use 24 and 48 tracked service via the Royal mail.

Please do not refuse the delivery of your order. Unfortunately, if you refuse your delivery, then this will incur a cost of the original delivery fee, plus the fee it costs for ALB The Label to have it returned. Any refund our team makes will be minus the total delivery fee and the fee ALB The Label pay to have it returned in the case of refused delivery. 

Please note orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.

ALB cannot be responsible for unanticipated delays. Please email order@annelouiseboutique.com if you order does experience a delay by the courier and we will do our very best to help.

As soon as your order is dispatched, we will email you a shipping conformation which will allow you to track the status of your shipment online. Should there be any unforeseen delays with processing your order, you will be notified within 48 hours from when the order was placed.

If you wish to cancel or modify your order, please send an email as soon as possible to order@annelouiseboutique.com. Our hours are Monday–Friday, 9AM–5.30PM. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.

ERRORS AND INACCURACIES

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.

If we have emailed you regarding your order and have not had a response after 5 business days, we will treat the order as cancelled.

Please note we do on Sundays and bank holidays

For all UK deliveries we use Royal Mail trackable deliveries.

 A signature will be required upon receipt. If you are not around to take delivery of your parcel, Royal Mail will leave a note with further instructions.

Please note we are not responsible for the parcel if the royal mail do not leave a card. It is up the customer to know they have a parcel coming and liaise with their local post office to receive this.

Please leave a note while making your payment if you would like us to leave it with a neighbour, or in a safe place. We are quite flexible so please do let us know before 3pm of any change of addresses.

Please ensure all the details you provide are correct for shipping, email and mobile number details so you can be texted and emailed. 

Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. 

Your tracking number will be sent to you once we have shipped your order.​ For orders outside the UK, delivery may take slightly longer due to international post. Pre- ordered items have to pass via customs this can occasionally cause slight delays with your orders being posted.​ Thank you!​​