HAS MY ORDER BEEN SHIPPED?
We will keep you updated via email on the progress of your order. We will dispatch your order on the same day if ordered before 13:00 GMT ; if ordered after 13:00 GMT order will be dispatched the next day unless your item was pre order. Please note if you order on a Saturday or Sunday the order will be dispatched on Monday, except for Bank Holiday weekends when it will be dispatched the following Tuesday.
WHEN WILL MY ORDER ARRIVE?
Standard Delivery is sent with royal mail on a 48 tracked service and takes 2-3 working days.
Next day delivery is sent with Royal mail special next day guaranteed by 1pm and is dispatched the same day if you order before 1pm and you will receive the following working day by 1pm. This service only applies for orders place Monday to Thursday excluding bank holidays.
Saturday delivery is sent with Royal mail Saturday guaranteed service. Orders ordered on a Friday before 1pm and choose this service will receive Saturday before 1pm.
International delivery is send with royal mail on a tracked and signed and tim scale is dependent on location and customs.
CAN I AMEND MY ORDER?
As we try and get orders out as quickly as possible we can’t always guarantee we can amend an order. If you have made a mistake with the order please fill out the contact form on our contact page and one of our advisers will assist you. For the fastest response email us at firstname.lastname@example.org
CAN I RETURN MY ORDER?
Of course! If you have changed your mind we are happy to refund your order, providing:
- Items must be returned within 14 days from the date you receive your order in the UK and 25 days international. Accessories are not returnable or cannot be exchanged.
- Items must be in original packaging and unused
- We kindly request that footwear is tried on indoors and doesn't show any signs of wear.
Can I cancel an order?
Although we try and assist our customers as much as we can, unfortunately once an order has been processed we cannot. If you don’t require this order, you are eligible for an exchange or credit note only.
CAN I EXCHANGE MY ORDER?
Exchanges will be processed within 14 days of being received. Please note exchanges are subject to availability of stock. We will contact you if your item is not available for an exchange. We will email you a code or store credit for you to spend online.
ONE OF MY ITEMS IS ON PRE ORDER, WILL MY ORDER STILL BE SHIPPED?
If an order is placed and the item is on pre order please be advised that your whole order won’t be shipped until the pre ordered item comes into stock. If you have ordered other items with a pre order in the same order, these will be allocated for you but wont be shipped until the pre order is ready to dispatch so they are sent altogether.
I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO?
Unfortunately once an order has been processed we are unable to add the discount code.
WHAT TIME CAN I EXPECT MY DELIVERY?
Our couriers should deliver orders between 8:00 am – 5pm – however on rare occasions they can deliver outside these hours.
WHAT DO I DO IF MY ORDER IS FAULTY OR WRONG?
If your order is wrong or faulty please fill out the contact form on our contact page with your name, order number and item details. You need to contact us within 48 hours to notify us of this.
CAN I RETURN AN ITEM IF IT IS MARKED?
We will not accept any returns that have marks or make up on, if you receive your item in this state then please contact us and inform us ASAP.
WHAT HAPPENS IF MY ORDER IS LOST, CAN I RECEIVE A REFUND?
In the unlikely event that you do not receive your order, we will process an investigation with the courier. Please note it can take up to 2 weeks for this to be investigated and you will need to wait for the outcome. If it is confirmed that the order was delivered we will not be able to offer a refund. However, if the investigation shows the order has been lost, we will offer you a re-order (stock dependant), credit or refund. This is also dependent on the details that were placed when the order is made. You need to make sure your address is correct.
HAVE YOU RECEIVED MY RETURN?
At present we do not notify customers when we receive their return, you can use your postage receipt to track your order. We advise to allow up to 5-7 working days for a refund to be processed, once we process this we will send you an email.
I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK?
Popular items do sell out very quickly at Anne Louise Boutique. We do have a 'notify me' system. Go to the item on the website. Click the size you would like, and when it says 'out of stock' it will say underneath, 'notify me when back in stock' you need to pop your email in there and you will get an email as soon as one comes back. We try and get items back as soon as possible.
WHY IS MY CODE NOT APPLYING TO EVERY ITEM WITHIN THE PROMOTION?
Please note that sale items, markdown items, outlet items are excluded from all promotional discounts unless explicitly included.