UK MODERN SLAVERY ACT & CODE OF CONDUCT 

The Modern Slavery Act is a law that passed in the UK in 2015 to address cases of modern slavery. Whilst we are not required to report in accordance with the Modern slavery Act at this time, our internal supply chain management strategy requires that we conduct regular reviews of our supply-chain operations to help identify, prevent and mitigate any risks of modern slavery. Our supply chain code of conduct forms the basis of our minimum expectations. Please request if you would like further information. Contact@annelouiseboutique.com

EQUAL OPPORTUNITIES STATEMENT

ALB are an equal opportunity employer and value diversity.  All aspects of employment including the decision to hire, promote and rates of pay will be based on merit, competence, business need and performance.  We seek to recruit, develop and retain the most talented people from a diverse candidate pool.  We are committed to providing an environment of mutual respect and building a team that represents a variety of backgrounds, perspectives, and skills.

SUPPLY CHAIN
Where are your clothes manufactured?

We manufacture our products in the suburbs of Guangzhou, China as well as Turkey and the UK. We employ a permanent team based in the Guangzhou where we oversee and manage the production. We thoroughly vetted our factory as we care about the people making our clothes. We strongly believe we have found the perfect factory that offers safe, fulfilling work environment for its employees. We also opt for producing in Asia because we have found that it offers more advance technology options that produce the highly intricate design features (Hand drawn embroideries, appliques, organically sourced fabrics and custom lace). Regular presence in our small network of factories allows us to closely monitor the collection and the way in which it is produced.

Do you audit your factories?

Yes, although we have a two-pronged approach; first and foremost, we manage our factories directly and very closely.  We believe that having a regular presence and a strong working relationship with our suppliers is key to setting & regulate the working standards within our supply chain. Our on-site team outline and manage our brand expectations and help to support the factories in accordance with our Code of Conduct.  In addition, we require our factories to undergo an independent audit every two years in order to ensure that we are keeping up to date with current best practice. 

ALB RETURN INFORMATION

ALB - 14 Day Return Policy

At ALB, We strive to provide our customers with the best shopping experience possible. We offer an easy return process and exchanges if your item is not suitable We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:

 

Eligibility for Returns

  • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

  • Items that are marked as "Sale" or "Non-Returnable" are not eligible for returns, exchange giftcard only.

 Process of the Return

To initiate a return, please follow these steps:

 

  • Access our Returns Portal online. Follow the link here
  • Provide your order number and email address.
  • Select a reason for return.
  • Approval will be sent to us
  • Details of how to return will be sent to you via email (please check your spam folder)

 

Return Shipping

You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.

 

Inspection and Approval

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

If the return is approved, we will process your refund.

This process can take up to 14 Days.

 Refund Process

Refunds will be issued in the same form of payment used for the original purchase.

Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

 Exclusions

ALB does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available. You shall need to re-order via our website.

Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at Contact@annelouiseboutique.com

By making a purchase from ALB, you acknowledge that you have read and agreed to this 14-day returns policy.