We want you to be entirely happy with your Anne-Louise Boutique Item.
Orders must be returned within 14 days of your parcel being delivered in the UK and 28 Days for International orders, after this time all sales are final.
We promise to refund or exchange any item that you are not completely satisfied with when you return it to us in a saleable condition by post within 14 days of your delivery date. Refunds will be credited via the original payment method. Please note that all items must be returned with tags in place and unworn as new. Your item(s) should be returns in its original packaging. Please allow up to 14 working days for your refund to be processed from date of receipt to our head office. You will be notified via email as soon as your refund has been processed.
You can request a return via our online request form.
ONLINE RETURN FORM
RETURNS POLICY - Things to remember
Your items must be returned in the original packaging with all tags attached and in an unworn condition. The returns note that was received from us must also be included within your return package. Please note that if the tags are removed from the item, we will not be able to refund or exchange.
Any items returned outside of our return policy without prior agreement will be returned to the sender at an additional cost.
If the item(s) you have received was delivered late, incorrect or faulty please email us immediately at: firstname.lastname@example.org
Anne Louise Boutique will cover the cost of your first exchange only, any additional returns will be at the cost of the buyer. The cost of your outgoing postage will not be refunded.
All swimwear must be returned as a full set and with the hygiene label intact. Any items without this will be returned to the buyer at an additional cost.
Jewellery/Headbands and Bag sets cannot be returned.
All sales on reduced items are final unless faulty and cannot be repaired or replaced. While we always ensure all garments are assessed before being sent out, it is the customer's responsibility to check their order upon delivery and notify us within 48 hrs.
Full-priced items purchased during a promotional sale, where a discount code has been applied at checkout, are not eligible for the same returns procedure as full-priced goods.
*£45 Sale items are not returnable for an exchange or refund. *
While we always ensure all garments are assessed before being sent out, it is the customer's responsibility to check their order upon delivery.
Please complete the Online Return Form to obtain a Returns Authorisation. Our online team will respond within 1/2 business days. You shall receive an email with the returns address.
For urgent enquires please contact our team Monday to Friday between 9.00am - 5.30pm - Contact@annelouiseboutique.com
NON RETURNABLE ITEMS FOR A FULL REFUND;
- SALE ITEMS £40 AND UNDER
- ALL JEWELLERY & ACCESSORIES. INCLUDING EARRINGS, NECKLACES, BRACLETS, HAIRBANDS, HATS, HAIRCLIPS
- SWIMWEAR WHICH DOES NOT HAVE HYGIENE STICK ON THEM