We want you to be entirely happy with your Anne-Louise Boutique Item.
Orders must be returned within 14 days of the receipt of your shipment.
- Items can be returned within 14 days of receipt of your shipment.
Items can be returned within 14 days of receipt of your shipment. The items must be received back in their original condition with Tags attached. Tags removed on items will not be accepted. The items must be unwashed and unworn. The items must be returned in the original packaging with swing tags still attached.
- The items must be returned in the original packaging with swing tags still attached.
- Items of a delicate fabric must not be returned with any snags or pulls.
- Please ensure there are no make up or fake tan marks on the garments.
How do I return?
- Please click on the "Request Return" link in the footer which will direct you to the portal where you can request a return or follow the ‘online form link’
- Enclose the completed returns form with your parcel.
Are there any charges for return?
- You are responsible for the return shipping charges
- Always obtain your proof of postage - We need this to track your return!
- You are liable for the package until it has been delivered to us so we recommend you sending the item tracked. The items need to be returned in a sellable condition if these get damaged in transit then you will need to take this up with your courier service.
- If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.
We promise to refund or exchange any item that you are not completely satisfied with when you return it to us in a saleable condition by post within 14 days of your delivery date. Refunds will be credited via the original payment method. Please note that all items must be returned with tags in place and unworn as new. Your item(s) should be returns in its original packaging. Please allow up to 14 working days for your refund to be processed from date of receipt to our head office. You will be notified via email as soon as your refund has been processed.
You can request a return via our online request form.
RETURNS POLICY - Things to remember
*£45 Sale items are not returnable for an exchange or refund. *
NON RETURNABLE ITEMS FOR A FULL REFUND;
- SALE ITEMS £40 AND UNDER
- ALL JEWELLERY & ACCESSORIES. INCLUDING EARRINGS, NECKLACES, BRACLETS, HAIRBANDS, HATS, HAIRCLIPS
- SWIMWEAR WHICH DOES NOT HAVE HYGIENE STICK ON THEM