FAQS
We will keep you updated via email on the progress of your order. We will dispatch your order on the same day if ordered before 14:00 GMT ; if ordered after 14:00 GMT order will be dispatched the next day unless your item was pre order. Please note if you order on a Saturday or Sunday the order will be dispatched on Monday, except for Bank Holiday weekends when it will be dispatched the following Tuesday.
Standard Delivery is sent with royal mail on a 48 tracked service and takes 2-3 working days. However, at busier periods we aim to ship your item within 5-7 business days.
Next day delivery is sent with Royal mail special next day. It is dispatched the same day if you order before 2pm and you will receive the following working day. This service only applies for orders place Monday to Thursday excluding bank holidays.
Saturday delivery is sent with Royal mail Saturday guaranteed service. Orders ordered on a Friday before 1pm and choose this service will receive Saturday before 1pm.
International delivery is send with royal mail on a tracked and signed and tim scale is dependent on location and customs.
As we try and get orders out as quickly as possible we can’t always guarantee we can amend an order. If you have made a mistake with the order please fill out the contact form on our contact page and one of our advisers will assist you. For the fastest response email us at contact@annelouiseboutique.com
Of course! If you have changed your mind we are happy to refund your order, providing:
- Items must be returned within 14 days from the date you receive your order. Sale items are non returnable. Accessories are not returnable or cannot be exchanged.
- Items must be in original packaging and unused with tags.
- You can’t return the items with Odour or makeup stains. You should be mindful to try the dress on before make up is applied.
- Items are not accepted if tags are removed.
Although we try and assist our customers as much as we can, unfortunately once an order has been processed we cannot. If you don’t require this order, you are eligible for an exchange or credit note only.
Exchanges will be processed within 14 days of being received. Please note exchanges are subject to availability of stock. We will contact you if your item is not available for an exchange. We will email you a code or store credit for you to spend online.
If an order is placed and the item is on pre order please be advised that your whole order won’t be shipped until the pre ordered item comes into stock. If you have ordered other items with a pre order in the same order, these will be allocated for you but wont be shipped until the pre order is ready to dispatch so they are sent altogether.
Unfortunately once an order has been processed we are unable to add the discount code.
Our couriers should deliver orders between 8:00 am – 5pm – however on rare occasions they can deliver outside these hours.
If your order is wrong or faulty please fill out the contact form on our contact page with your name, order number and item details. You need to contact us within 48 hours to notify us of this.
We will not accept any returns that have marks or make up on, if you receive your item in this state then please contact us and inform us ASAP.
In the unlikely event that you do not receive your order, we will process an investigation with the courier. Please note it can take up to 2 weeks for this to be investigated and you will need to wait for the outcome. If it is confirmed that the order was delivered we will not be able to offer a refund. However, if the investigation shows the order has been lost, we will offer you a re-order (stock dependant), credit or refund. This is also dependent on the details that were placed when the order is made. You need to make sure your address is correct.
At present we do not notify customers when we receive their return, you can use your postage receipt to track your order. We advise to allow up to 5-14 working days for a refund to be processed, once we process this we will send you an email.
Popular items do sell out very quickly at Anne Louise Boutique. We do have a 'notify me' system. Go to the item on the website. Click the size you would like, and when it says 'out of stock' it will say underneath, 'notify me when back in stock' you need to pop your email in there and you will get an email as soon as one comes back. We try and get items back as soon as possible.
Please note that sale items, markdown items, outlet items are excluded from all promotional discounts unless explicitly included.
Use our contact us page or get in touch via email.