SWAP PACKAGE PROTECTION

Here at ALB we want to make sure your packages are safe and protected.
When placing your order you may opt in or out of Swap Package Protection, if you opted in for Package Protection and paid for the Insurance this section applies to you.

Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, please click here.
Claims for packages marked "delivered must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.
Parcel package protection powered by Swap Protect.
ALB only work with suppliers with aligned values and are excited to share that all orders where package protection is purchased at checkout will be 100% carbon neutral. Swap protect purchases carbon credits through our partner Tree Nation to help reforest the globe.
To learn more about the impact of purchasing Swap Protect at checkout please follow this link here to check out the reforestation work across Madagascar, Kenya and Tanzania.
For more information on Swap Protect, please see: SWAP Protect Official Site.

ALB RETURN INFORMATION

ALB - 14 Day Return Policy

At ALB, We strive to provide our customers with the best shopping experience possible. We offer an easy return process and exchanges if your item is not suitable We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:

 

Eligibility for Returns

  • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

  • Items that are marked as "Sale" or "Non-Returnable" are not eligible for returns, exchange giftcard only.

 Process of the Return

To initiate a return, please follow these steps:

 

  • Access our Returns Portal online. Follow the link here
  • Provide your order number and email address.
  • Select a reason for return.
  • Approval will be sent to us
  • Details of how to return will be sent to you via email (please check your spam folder)

 

Return Shipping

You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.

 

Inspection and Approval

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

If the return is approved, we will process your refund.

This process can take up to 14 Days.

 Refund Process

Refunds will be issued in the same form of payment used for the original purchase.

Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

 Exclusions

ALB does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available. You shall need to re-order via our website.

Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at Contact@annelouiseboutique.com

By making a purchase from ALB, you acknowledge that you have read and agreed to this 14-day returns policy.