ALB RETURN

ALB 14-Day Returns Policy

At ALB, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:

 

1. Eligibility for Returns

1.1. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

1.2. Items that are marked as "Sale" or "Non-Returnable" are not eligible for returns, exchange giftcard only.

1.3. If you purchased an item using Click and Collect, you are eligible to return this item both in-store or online.

 

2. Initiation of the Return

2.1. To initiate a return, please follow these steps:

 

  • Access our Returns Portal online.
  • Provide your order number with the # and your email address.
  • Select the item(s) you'd like to return.
  • Choose whether you'd like to Return, Exchange or receive Store Credit for each item.
  • Select the shipping method you prefer and receive a QR code.
  • Take your parcel to the nearest drop off point.

 

3. Return Shipping

3.1. You are responsible for the cost of return shipping. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item.

 

4. Inspection and Approval

4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

4.2. If the return is approved, we will process your refund.

 

5. Refund Process

5.1. Refunds will be issued in the same form of payment used for the original purchase.

5.2. Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

 

6. Exclusions

6.1. ALB does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

 

7. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at order@annelouiseboutique.com

8. Changes to the Returns Policy

ALB reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from ALB you acknowledge that you have read and agreed to this 14-day returns policy.

 

ALB RETURN INFORMATION

ALB - 14 Day Return Policy

At ALB, We strive to provide our customers with the best shopping experience possible. We offer an easy return process and exchanges if your item is not suitable We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:

 

Eligibility for Returns

  • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

  • Items that are marked as "Sale" or "Non-Returnable" are not eligible for returns, exchange giftcard only.

 Process of the Return

To initiate a return, please follow these steps:

 

  • Access our Returns Portal online. Follow the link here
  • Provide your order number and email address.
  • Select a reason for return.
  • Approval will be sent to us
  • Details of how to return will be sent to you via email (please check your spam folder)

 

Return Shipping

You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.

 

Inspection and Approval

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

If the return is approved, we will process your refund.

This process can take up to 14 Days.

 Refund Process

Refunds will be issued in the same form of payment used for the original purchase.

Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

 Exclusions

ALB does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available. You shall need to re-order via our website.

Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at Contact@annelouiseboutique.com

By making a purchase from ALB, you acknowledge that you have read and agreed to this 14-day returns policy.